Privacy policy

Tresella believes in relationships with our customers based on respect and integrity. We are aware of the trust and confidence our customers demonstrate when they visit our website and provide us with their valuable information. The Privacy Notice below is posted to demonstrate our adherence to the practices you will find common in the online community. We promise that we will treat your information with honesty, integrity and sensitivity.

If you have any questions or concerns about our Privacy Notice, please call us toll-free at: 1-469-587-9779
By visiting Tresella.com you agree to accept the practices described in this Privacy Notice.
Changes to this Privacy Notice, Conditions of Use and Notices
This Privacy Notice and our Terms of Use will change over time and the use of information which we gather now is subject to these Notices and Terms as modified. Please check this page periodically as you continue to use our site to see if any changes have been made. This privacy notice was most recently changed on 5/20/2020. If you visit our Web site your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including the application of the laws of the State of Texas, disallowance of class action suits and acceptance of arbitration.
Personal Information Collected by Tresella
Tresella uses information that we collect from our visitors to personalize and improve your visit at Tresella.com.
Tresella collects any information which you enter on our Web site. This information is normally provided when you search, buy, or when you communicate with any of our departments such as customer service, sales or technical services through our Web site, telephone, mail or fax. You also provide information when you establish an account with us. Examples of the type of information you may supply us with include your name, address, telephone number, credit card information, e-mail addresses.

Automatic Information collected by us: Whenever you visit our Web site we collect and store information such as "cookies" which remember information about a visitor from one page to the next and from one visit to the next. We collect and analyze the IP address used to connect your computer to the Internet; login; password; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; the URLs which lead you to and around our Web site and other sites on the World Wide Web, including the date and time; the pages and or products you viewed or searched for and the phone number used to call our voice telephone numbers. Your browser allows you to reject cookies and software is available from third parties which will allow you to visit our Web site without providing this information. You are welcomed at our Web site if you use this software, but we will not be able to offer you our personalized services.

Orders: If you place an order, we use a secure order form which requires you to provide contact, billing, and financial information. This information is transmitted to your credit card company to authorize your purchase.

Action Tags: Tresella’s web pages may contain action tags set by third party firms for the purpose of collecting anonymous information about the usage of our site by customers. These companies may also use this anonymous information to serve ads that may be of interest to you when you visit other sites across the internet. Action tags are a technique used to compile aggregated statistics about the effectiveness of our web site.

California Privacy: Under California law, customers of Tressela who are residents of California have certain rights regarding their personal information. This section describes the rights of California residents under the California Consumer Privacy Act (CCPA) and how to exercise them.

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past twelve months. Once we receive and verify your request, we will disclose to you:
The categories of personal information we collected about you.
The categories of sources from which the personal information is collected.
The specific pieces of personal information we collected about you.
Our business or commercial purpose for collecting or selling any personal information.
The purposes for which the information we collected will be used.
The categories of third parties with whom we share personal information.
If we sold or shared your personal information for a business purpose; and, if so, any categories of personal information that were sold or disclosed, and the categories of any third parties to whom personal information was sold or shared.
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and verify your request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our agreement with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act.
Enable internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
If you are a California resident who wishes to make such a request, please call us toll-free at: 1-469-587-9779 or make a privacy request.
Only you or a person that you authorize to act on your behalf may make a verifiable consumer request related to your personal information. However, you may also make a verifiable consumer request on behalf of your minor child.

Deny you goods or services.
Charge you different prices or rates for goods or services, including through discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
California Shine the Light Law

As a California resident, you have the right to prevent disclosure of personal information to third parties for the third parties’ direct marketing purposes. We are providing you with a cost-free means to exercise that right. Please use the following links Do Not Share My Personal Information and Do Not Sell My Personal Information and we will place you on the appropriate opt-out lists.

Law Enforcement and Protection of Users
We will release personally identifiable information to third parties and organizations when we believe it is appropriate for us to do so to comply with the law. We will also do so to cooperate with law enforcement investigations, comply with court orders or subpoenas, protect the legal rights of us and our users, or when we believe it is needed for fraud protection and/ or credit risk reduction.
Security
Our Web site protects the security of personal information you transmit to us by using Secure Sockets Layer (SSL) software, which encrypts the information you input during the transmission to us. We do not reveal your credit card number when we confirm your order. In order to protect against unauthorized access to your account you should sign off when you finish visiting our site.